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Shipping & Returns

 

Returns Policy

You may return most new unused items in their original packaging within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped via Australia Post.  Freight for under 20kg and within Australia Post guidelines will be posted as such. Items that do not fall within Australia Post Guidelines will be transported by Star Trak Express (or similar). We offer both regular and express post services.  Please note that when opting for regular service we cannot track these items and no onus will be placed on items lost in transit.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We aim to despatch within 1 to 3 days depending on stock levels.  We estimate that delivery will occur in approximately 7 days (dependant on freight Service). However we will not be liable whatsoever should delivery be outside of this timeframe once goods have entered into the third party transport organisation. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.